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FAQ


You receive an initial notification and a reminder notification when you have selections available to you. If you do not make your appropriate selections and submit your order within 2 months, a default selection will be sent to you. There will be no exchanges or returns on default shipments.

Jewelry: all levels will have a pin shipped

Awards:
Gold_BMW Key Chain
Diamond_Mini Cooper Model Car
Platinum_Laptop Bag
Star Platinum_Verve Carry-On Luggage
Star Executive_iPad with Verve Skin
Star Presidential_Tumi Luggage
Royal Ambassador_$5,000 Travel Certificate
Star Royal Ambassador_$8,000 Travel Certificate
Pinnacle_$10,000 Travel Certificate

Once the rank advancement period has paid out, you will receive a notification via your Vemma business App and in your Vemma My Account that you have rank advanced. In that notification there will be a link to the recognition website, where you will be able to choose your jewelry and awards that are due to you. 

If the ‘Add to Cart’ button is not available on the page, you have not qualified for that award yet. Please refer to the Program Overview page for a quick reference on award qualifications per rank level. Please note that the Silver award of the Stylus Pen Set ships automatically as there is no other award option. 

If you have been Paid As a new rank, and have not received notification within 7-10 business days of payout, you can contact us via the Contact Us page. You can also confirm that you have qualified for an award by reviewing the Program Overview page. 

You can check status of your award shipment via the Order Status page. 

Order tracking information is available via the Order Status page

If you need a replacement pin, pendant, or dog tag, you may request one via the Contact Us page. Replacement cost including shipping and fulfillment will be charged to the credit card on your account.

We do not offer the awards for purchase.

As part of the program, we reward team accounts with two pieces of jewelry upon rank advancement. Awards are limited to one per account. 

If you need a replacement certificate, you may request one via the Contact Us page. Replacement cost including shipping and fulfillment will be charged to the credit card on your account. 

Unfortunately, no substitutions are allowed. 

If you have any problem with your award shipment, you can contact us via the Contact Us page. 

If you have any problem with your jewelry, you can contact us via the Contact Us page.